SharpKeeper supports account and data deletion requests by email. Because many SharpKeeper accounts belong to organizations, we may need to verify that the requester is authorized before deleting an account or organization data.
How to request deletion
Send your deletion request to support@sharpkeeper.com with the subject line SharpKeeper account deletion request.
If you are requesting deletion for an organization-managed account, please send the request from the email address associated with the account or from an authorized administrator email address.
What to include in your request
- Your full name
- The email address tied to the SharpKeeper account
- Your organization name
- Whether you want to delete a single user account or an entire organization workspace
- Any details that help us identify the correct account safely
What is deleted
When a verified deletion request is approved, SharpKeeper will delete the applicable account data from active systems, which may include user profile details, login access, work-request records, notes, messages, attachments, and related organization setup data, depending on the scope of the request.
What may be retained
Some information may be retained for a limited period when necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, complete billing and accounting requirements, or maintain secure backups and disaster-recovery systems.
Timing
We aim to review verified deletion requests promptly. The exact timing may depend on account ownership verification, organization approval requirements, billing status, and backup retention schedules.
Contact
For deletion requests or privacy questions, contact support@sharpkeeper.com.