Meet requesters where they are
Let staff, tenants, teachers, office teams, or building users send issues by text, email, QR code, or web instead of forcing everyone into a complicated portal.
Email and SMS intake
Work order software that turns texts and emails into tracked facility requests.
SharpKeeper helps facilities teams capture requests the way people already communicate. Instead of depending on phone calls, inbox chaos, or sticky notes, you can accept requests by email, SMS, QR code, or web form and manage everything in one organized queue.
Turn messages into organized work
SharpKeeper centralizes incoming requests, adds location and category context, routes the work, and keeps statuses visible for supervisors and technicians.
Reduce missed requests
When texts and emails become tracked work orders, your team gets less follow-up chaos and better accountability from request to completion.
Questions buyers ask
Short answers for teams comparing SharpKeeper with portals, help desks, and heavier CMMS tools.
Do requesters need logins?
No. SharpKeeper is designed to make request intake easier, so teams can use public forms, QR links, email, and SMS without requiring every requester to sign in.
Is this only for SMS?
No. SMS and email are part of a broader intake system that can also include QR code requests, public forms, staff-created requests, routing, notifications, and reporting.
Why does this matter?
The easier it is to submit an issue, the more likely it gets reported correctly and handled quickly. SharpKeeper makes intake simple without losing the structure facilities teams need.
Need a CMMS with email intake? · Need maintenance request software with SMS?
Want to show email and SMS intake to your team?
We can walk through how SharpKeeper would collect requests, route work, and keep everyone updated without the usual facilities-software friction.