SMS maintenance intake
Maintenance request software that lets people text issues in.
SharpKeeper helps facilities teams accept maintenance requests by text and turn them into organized work requests with assignment, updates, and clear status tracking.
Make reporting easy
When people can text an issue as soon as they see it, your team gets faster visibility and fewer missed requests.
Track work after intake
Once the text comes in, the request becomes tracked work with ownership, notes, updates, and completion history.
Use more than SMS
SharpKeeper also supports email, QR, and website intake, so your process can fit different buildings and teams.
Questions about text-message request intake
These are common questions from facilities teams that want simpler submission.
Why SMS instead of only a portal?
Because requester behavior matters. If submission feels hard, requests are delayed or never sent. Texting lowers that friction.
Can the team still route and report?
Yes. SMS, email, QR, and website intake feed into the same organized SharpKeeper workflow used for assignment, status updates, analytics, and reporting.
Is this useful for multi-location teams?
Yes. It is especially helpful when many people need an easy way to report issues across multiple locations.
Want to offer text-message maintenance intake?
We can show how SharpKeeper would capture text requests, route them to the right people, and keep work visible from intake through completion.